There are times when you cannot answer the phone immediately.

In such cases, it is helpful if a caller can be automatically placed on hold. This creates a professional, customer-friendly impression.

One of the many extra features available to you as a CallFactory customer is the Queue. This is also one of those features we consider so important that it comes standard with a number. At CallFactory, you pay nothing extra when you use this feature.

Queue Options

When you activate your CallFactory Queue, you can determine the maximum length of the queue and what should happen to incoming calls when this maximum length is reached.

For example, you can set the maximum length in minutes or the number of waiting callers. When the maximum length is reached, you can forward calls to your Digital Voicemail or play a message.

You can change the settings of your Queue in your online My CallFactory dashboard or via our CallFactory app for your mobile phone or tablet.

support queue

Queue settings in My CallFactory

Also Read

Never Miss a Call Again

4 Benefits of a Cloud-Based Phone System for Businesses

The 6 Most Useful Features for Small Business Service Numbers

How to Keep Rushed Callers Satisfied

Turn Missed Calls into a New Opportunity